Platform reliability guarantee

If OnTracks fails to put your tracking in place, the setup fee for that site comes back to you. Four documented cases, and you trigger the refund yourself from the site's billing view. Before it ever comes to that, the free demo site and its plan let you judge on the evidence.

The plan never arrived
OnTracks couldn't generate a tracking plan for your site.
GTM deploy failure
The platform couldn't push tags to your GTM container — auth, permissions, or API errors.
Post-deploy check failed
The post-deploy check reports tags not firing or parameters missing.
The tags gave out within the week
Within 7 days of go-live, the verified events don't fire on your real visitors.

One claim per site. Pick the case from the site's billing view — the refund fires on the spot, no ticket and no review queue.

What these cases don't cover: a change of business circumstances, disagreement with the proposed plan (the free demo and its plan are when you decide), or expecting a feature we don't advertise. A site that changes after go-live is not a platform failure: it is exactly what your monthly subscription covers — on-demand selector re-scan and a proposed re-anchor in one click.

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